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Moda Fabrics - Linen Mochi Dot - Unbleach Linen
I'm making a wall quilt for a terminally ill family member, so time is of the essence. As 'haste makes waste' would have it, I needed additional fabric asap. The previous shop resource had no idea when an order would be processed, in all fairness, due to pandemic requiring skeleton crew. After researching online availability (fabric isn't an easy find!) I came across Rashida and RMF! I explained my situation, Rashida was not only happy to help, but she also went above and beyond on, on more than one occasion, Once the order/payment was received, about a half an hour later an e-mail went out saying my order was shipped and shipping had been upgraded to priority status at no additional charge! I wanted to have more yardage on hand, as linen machine embroiders so nicely, I placed another order with RMF. Inventory did not allow me to order what I had planned., I contacted Rashida to inquire when more would be available and again, her assistance was above and beyond! She asked if I could wait about a week for the full amount, that way I would be given one continuous cut. Such attention to detail, good catch! A notification was received in less than a week, an invoice came forward, it was paid and order shipped out in less than a half-hour later.
Anyone can sell 'anything'. However, when caring isn't behind customer service, then it's not good customer service. Granted my initial reason for reaching out to RMF was a sad and emergent one. One would expect heartfelt words of comfort and as timely as possible order processing. I surely was not expecting expideted shipping at no charge to me! That said when placing another order, the same attention to good customer service was at the forefront of Rashida's focus! I wasn't thinking of fabric cuts from different bolts as being 'different', even more so with linen! At Rashida's suggestion of waiting for the new inventory to arrive, I was able to get the full amount from one bolt. Two different reasons for shopping, but only one, consistent customer service policy applied...QUALITY, CONSISTENT CUSTOMER SERVICE! I'm very pleased I found RMF and Rashida, I have no doubt the reader will, as well.
Domestic Shipping:
UNITED STATES:
Order Total Shipping Charges
$1.00 - $99.99 $5.99
$100.00 and more Free Shipping
Orders are shipped USPS Standard Mail
USPS Mail delivers in 3-5 business days but is not guaranteed. Orders to non-contiguous states may be longer.
International Shipping:
(International customers we do offer combined shipping discounts, contact us to get the best shipping rate for your purchase)
CANADA:
Order Total Shipping Charges
$1.00-$29.99 $23.99
$30.00-$119.99 $33.99
$120.00-$179.99 $53.99
$180.00-$399.99 $63.99
$400 and up to be determined
WORLDWIDE:
Order Total Shipping Charges
$1.00-$17.99 $23.99
$18.00-$26.99 $37.99
$27.00-$89.99 $53.99
$90.00-$189.99 $73.99
$190.00-$399.99 $93.99
$400 and up to be determined
Orders are shipped USPS International Mail and typically take 1-3 weeks. However, it can take longer especially during peak times (see notes about customs below).
In some cases we may require an additional shipping cost and if so we will contact you.
Customs:
Any customs, duties or taxes are the responsibility of the customer. We cannot control whether a package gets delayed and/or charged duties and taxes by the customs office in any international country.
All prices are in US dollars. We are not responsible for any exchange rate differences.
Sales Tax:
Texas residents please be advised that a state sales tax of 8.25% will be added on to your purchase.
Return Policy:
We have a 15-day return policy on items you are not satisfied with. Refunds will be issued once items are returned to us. Refunds will not be given for shipping & handling charges. Sale items and Swatches may not be returned. Due to copyright laws, patterns and books may not be returned. All returns must be in original condition and packaging.
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