Frequently Asked Questions FAQs
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Do you have a physical store?
Royal Motif Fabrics is an on-line store located in Greater Houston area of Texas. At this time, we do not have a brick-and-mortar store. If you have an urgent need, please email us at firstname.lastname@example.org or call us +1.281.853.9786 and we can arrange an in-person pick up in the Greater Houston area.
What credit cards can I use to make a purchase on your website?
We accept all major credit cards: Visa, MasterCard, American Express and Discover. Credit card payments must be in USD. We also accept PayPal and Apple Pay.
How often do you bring in new fabrics?
We constantly add new fabrics to our inventory so keep a lookout for our new arrivals. When we receive products and all of our fabrics, including new arrivals can be found on our website with details on price, available stock and product images.
I need a fabric swatch. How can I order one?
Currently Royal Motif Fabrics does not offer fabric swatches. You can order as little as a fat-quarter (18” x 21”) from us. Please reach out to us via email at email@example.com and we can create a custom order for you. Selling a fat-quarter as a sample does not guarantee the fabric may be available when you are ready to order and at times a lot of these fabrics cannot be re-ordered due to limited quantities and / or non-availability from our vendors.
Can I order more than the available stock shown on your website?
Yes. Please email us at firstname.lastname@example.org or call us at +1.281.853.9786 with the SKU / Item Number you are interested in buying. We will confirm if we have additional quantity of this item coming in and if so, we can create a custom order and reserve it for you. Alternatively, we can reach out to our vendors and confirm availability and fulfill your order accordingly.
I need 3 yards. Will this be a continuous cut?
Yes. All orders are shipped as a continuous length. For example, when you place an order for 3 yards, your order will be cut as one continuous piece of 3 yards. In the event we are not able to offer a continuous piece, our customer service will reach out to you and get your approval before we ship it to you. We are very flexible to accommodate other requests for different length cuts as well. In such cases we request you place separate orders.
What is the minimum yardage I can have cut to order?
The minimum cut length is a fat-quarter (18” x 21”) and increments of half a yard, one yard and thereafter. In certain cases, where your order requires a half-yard increment, please reach out to us via email at email@example.com or via phone at +1.281.853.9786 and we will create a custom order for you.
Is Royal Motif Fabrics a Google verified business?
Yes. We are a google verified business.
Is www.RoyalMotifFabrics.com a secure website?
Yes. www.RoyalMotifFabrics.com is a secure and verified website. All sessions are encrypted and your purchases are safe and secure during checkout.
I am unable to complete my purchase. How can I fix it?
There are various reasons why you are unable to complete your purchase.
Here are some common reasons we have compiled based on our experiences from the past while helping our customers complete their purchases:
- The item you added to your cart is now out of stock as someone else may have purchased it. You can fix this by rechecking the available inventory or select another item.
- There is a mismatch in your credit card name, billing address and / or zip code. In this case, please carefully verify all information entered as at times a simple typing error (typo) can stop the purchase from completing.
- Your credit card has expired. Verify the expiration date or use another card to fix this issue.
- You have exceeded your spending limit on the card. Call your credit card company to verify the available credit or use an alternate card and this should fix the issue.
- You have a pre-set limit with your credit card company for on-line purchases. This can be fixed by calling your credit card company and asking them to lift the pre-set limit.
I added a few items to the cart for purchase later and now the price has changed. How can I get the previous price?
Prices for items on our website may change due to several reasons on a regular basis. This is primarily due to clearance, flash sales or special event pricing such as spring, fall and holiday specials. Prices are guaranteed only when the items are purchased and check out has completed and you have received a verification email. Prices and inventory availability are subject to change without prior notice and at any time.
I am a Small Business. Do you offer wholesale pricing for small businesses?
Yes. A portion of our customer base is small businesses who use fabrics for making bespoke quilts, custom sewing, furnishings, curtains, pillow covers, masks, handbags, table covers, bed sheets, handkerchiefs, pocket squares etc. from our large selection of fabrics from cottons to canvas and linens to silks as they get creative and use their skills to make other hand-made items. Please reach out to us at firstname.lastname@example.org for additional information and the process to get wholesale pricing. Certain conditions apply. Call us at +1.281.853.9786 and ask for our Small Business Partner Program specialist for program details.
Do you offer free shipping?
Yes. We offer free shipping in the USA on all orders of $75 and more. Visit www.royalmotiffabrics.com for details.
I placed an order today. When can I expect it?
Most orders ship within 48 hours of placing an order. The expected delivery date is dependent on city, state and / or country. Once an order is placed, we will provide you with a tracking number so you can track your order status. Please be on the look-out for an email from Royal Motif Fabrics.
I need to change my order. How can I do it?
Do not worry. We make it easy for you to do business with us. If your order is placed and for any reason you want to change it, please email us at email@example.com. We will make every attempt to change your order as-long-as it is not shipped. We have elves running around to fulfill your order as fast as they can. We understand the importance of your project and we work hard to get it to you in record time. If the item is shipped, email us anyway, and we will find a way to make the necessary change to your needs. Try us, you will not be disappointed.
I need my order expedited. What options do I have?
Express, Overnight and Expedited shipping is offered for all orders in the USA and Canada. This depends on the location where you want your order shipped and is serviced by the shipping carries like USPS, UPS and FedEx. Expedited shipping cost will be added to your cart upon your selection.
What is your Returns Policy?
Our returns policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Returns on sale and clearance items are not accepted.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Any shipping on returns will be at the expense of the buyer. The returned goods must include a copy of the receipt, your e-mail address, shipping address and phone number.
Several types of goods are exempt from being returned. We cannot accept returns for: Custom and personalized orders, unless they arrive damaged or defective.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer. Please email us at firstname.lastname@example.org for returns authorization.
I am outside of USA. Do you ship International?
Yes. We ship to most countries internationally where USPS, UPS, FedEx and DHL services are offered. Please email us at email@example.com for specific countries and shipping quotes. We will offer you competitive quotes and shipper recommendations. We are in the fabric business and not shipping. We are satisfied when we can fulfill our customer’s fabric requests with the best and competitive shipping options. For international customers we do offer combined shipping discounts, contact us to get the best shipping rate for your purchase.
I have placed an order from outside of USA. How are customs / duties calculated?
Any customs, duties or taxes are the responsibility of the customer and calculated as per in-country customs regulations. Royal Motif Fabrics cannot control whether a package gets delayed and/or charged duties and taxes by the customs office in any international country.
All prices are in US dollars. We are not responsible for any exchange rate differences.
I need to return and item I have purchased. What is your process?
Refer to Return Policy Above
We have a 15-day return policy on items you are not satisfied with. Refunds will be issued once items are returned to us. Refunds will not be given for shipping & handling charges. Sale items and Swatches may not be returned. Due to copyright laws, patterns and books may not be returned. All returns must be in original condition and packaging.
We only replace items if they are defective or damaged. If you need to exchange it for the same item (if available) send us an email at firstname.lastname@example.org and send your item to:
Royal Motif Fabrics
3927 Point Cuero Ct,
Katy TX 77494.
As stated above, all returns must include the original receipt, your e-mail address, shipping address and phone number. With fabric, sometimes the item will no longer be available, in which case we will do our best to replace it with a similar item.
International Combined Shipping
International customers we do offer combined shipping discounts, contact us to get the best shipping rate for your purchase.
When can I expect my order? (international customers)
USPS first class international generally takes approximately 10-14 business days and Priority International takes about 6-10 business days (business days do not include weekends or holidays). Also, when customs clearance procedures are necessary, delays can be caused that will increase the time it takes for your orders to arrive.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Please check with your local Postal carrier to find out more about your country’s import fees.
Sales tax of 8.25% will be applied for Texas residents only.
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